Order and return information
Our journal is printed on uncoated, recycled stock. You will be purchasing a soft cover, easy to handle, boutique publication designed to provide many years of visual happiness! We have done our best to describe the journal accurately on our website and on social media. Our FAQs are likely to answer any queries you may have prior to purchasing. If not, you are always welcome to send us an email or message via social media, we love a chat.
We thank you for your purchase and are confident that you will be satisfied becoming a custodian of one of the 1000 limited edition copies.
Orders & tracking
When you place an order, you need to provide your name, address for delivery and billing purposes, your email address, telephone number and credit card details. We take due care with this information however, in providing us with such information you accept we are not liable for its misuse due to an error in transmission, a virus or malware. We consider the security of your financial details to be of paramount importance and use a secure third-party payment system (PayPal and Shopify pay) to process your financial details. Your credit card details are never kept by The Tasmanian Tuxedo. The website and checkout uses the trusted Shopify platform. Our Privacy Policy is available here.
Packages will be sent by Australia Post. Shipping rates are Australia wide and calculated according to how many journals you order – weight matters! Should you wish to us to send your order internationally, please contact us directly via email and we provide you with a postage quote. Orders are usually posted out within 1-2 business days. Express Post orders must be received by 12 noon to allow us enough time to process them and get them off to the local post office.
Orders that have been submitted online cannot be cancelled or refunded. Once payment has been received and your package is ready to be dispatched, you will receive an email or text message with your tracking number. You can use this number to track where your parcel is in the delivery process. Journals will generally be sent out within 1-2 business days after an order has been placed. If your order is to be delivered to mainland Australia, please allow at least 5-7 business days for your package to arrive from Tasmania.
We do our best to look after the planet. Where possible we reuse postage boxes and packaging materials to keep your products safe in transit and to minimise waste. We ask that you consider reusing or recycling any packaging too.
Prices are quoted in Australian dollars and are exclusive of GST. We reserve the right to amend pricing from time to time.
Returns & refunds
Unfortunately we cannot accept returns, nor offer refunds for a change of mind. All journals leave us in pristine condition and in strong, padded and water resistant packaging. The chance of damage occurring in transit is low. Please ensure the address you provide to us allows Australia Post to deliver your journal to a secure location that is adequately protected from the weather. If you feel your package has been damaged in transit please forward all complaints to Australia Post in the first instance. We cannot take any responsibility for goods damaged in transit due to circumstances out of our control. Our postage rates do include tracking and insurance with Australia Post, hence a claim for loss or damage may be lodged if required. Please alert us to this within 5 working days of your journal arriving should this occur. Photographic evidence may be required to proceed with a claim.